Shipping & Returns

Shipping Policy

The Contract Between You (The Customer) and Us (Ezeepets Ltd).

  • You may place an order to purchase a Product advertised for sale on the Site by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order.

  • After placing an order you will receive an order acknowledgment giving a summary of the Products you have ordered. Please note that this email is not an order confirmation or order acceptance from us. All orders are subject to acceptance by us and we will confirm such acceptance to you by sending you an email which confirms that the Product has been dispatched (Dispatch Confirmation). The contract between us and you will only be formed when the order is dispatched unless we do not accept your order or you have cancelled it.

  • The contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

  • We may be unable to process your order if the Product you ordered is out of stock or discontinued or there is a problem with authorisation of your payment.

 

 

 

Delivery & Payment.​

  • Delivery charges and estimated timescales are specified in the delivery option information selected by you when you place an order. We make every effort to deliver goods within the estimated timescales however delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the Products within estimated timescales.

  • Once delivered or on the date of the first attempted delivery, the Products ordered will become your responsibility and except in relation to Products that are damaged or faulty when delivered or have been incorrectly delivered we will not accept any liability for their loss, damage or destruction after that date.

  • Ownership of the Products will only pass to you on delivery of the Products to you or after receiving full payment of all sums due in respect of the Products (including delivery charges) whichever is the later.

  • The price (which will be shown in £s sterling) of any Products will be quoted on the Site from time to time, except in cases of obvious error.

  • These prices include VAT but exclude delivery costs, which will be added to the total amount due once you have selected a delivery service from the available options as set out in the Delivery Information.

  • Prices are liable to change at any time.

  • Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Site may be incorrectly priced. We will rectify any such errors as soon as possible once we become aware of them. If a Product’s correct price is different from the price stated on our Site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

  • We take payment from your card at the time we receive your order, once we have checked your card details and stock availability.

Return & Exchange Policy

  • We operate a 30 day returns policy, should  you not be happy with your order please notify us within one week of receiving your order and we will be happy to exchange or refund your order.

  • All items must be returned to us in the original saleable condition otherwise a refund/exchange will not be authorised.

  • Damaged items: We need to be notified of an item arriving damaged within 48 hours of order receipt in order for a refund/replacement to be issued.

  • Failure to comply with any of these conditions will result in no refund or return being accepted. 

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©2019 Ezeepets Pet Supplies & Services, MIC, Maidstone Rd, Chatham, Kent. ME5 9FD Registered in England & Wales  9574934 VAT Reg No: 160 5550 29

Customer Support Tel: +447496 329040